COVID-19 UPDATES

As part of our commitment to the health and wellbeing of our residents, employees and university communities, GMH has formed a cross-functional COVID-19 task force to closely monitor developments and provide updates as necessary. This team continues to review the most current guidance from the CDC, WHO, local and state health departments, universities, as well as guidance from NAA and NMHC

At the onset of COVID-19 we grounded all non-essential business travel for our property support staff members.

• Reduced Office hours and limited in person traffic.
• Established communication channels via: text, live chat, email and phone service.
• Limited in person access to residential spaces by limiting maintenance requests to “critical needs only”.
• Enhanced cleaning practices for cleaning and disinfecting all high frequency touch points around our communities like doorknobs, countertops, desks, elevator buttons, entry systems, phones, etc …
• Limited community group and gatherings to promote social distancing.
• Adjusted amenity and office hours — contact your property’s leasing office for updated hour of operations.

• We established a deferred rent program to help families that were financially impacted by COVID-19.
• Waived all late fees from March through July.
• Did not pursue financial evictions or collections actions for any delinquent account from March through July.

• To ensure the safety of our tenants and our employees we established a phased reopening plan.
• Placed signage around our properties to promote social distancing.
• Established occupancy limits in our amenities based on local, state and federal safety recommendation.

• All staff members will be wearing appropriate PPE such as gloves and face coverings when entering any residential space.
• Front desks have had shields placed and installed to promote safety for our tenants and employees for any in person interaction at the front desk.
• Staff members will also wear face coverings while working in our office and around our communities.